The challenge of human race

DEAR DECHEN

I am happy that you have found someone you can trust and love enough to share your life with for the adventure and growth of your life, I am confident that your love will last and remain true honest forgiving and compassionate through everything life throws your ways. Hearty congratulation for your new life

It may not matter you much but I write to you with huge nostalgic feeling for what life has offered to me. Question shots from every angle when I discovered that I have been blocked, my conscious say’s I have been such a disappointment to you.  

You may not be the one who always chat me fist, who ask how was my day, who always listen to every of my problem, who takes me everywhere I desire, Who wait for me to return for a tight hug, who will have patience over my tamper yet forgives me for all my wrong doings. I just wanted you to be my better half who will be by my side at high and lows.

I kept all my words that I promised you today I am clean free from all the toxics and waiting for you. Escaping nights without you and the mind is running wild sometimes trying hard not to fall coz you told me that you are done and said we are just a friend. My heart is broken up into pieces 'Cause I know I'll never free my soul for loosing greatest human like you. I was trapped between true loves and being alone when my eyes are closed the greatest dreams and plans told and romance of how we would love each others were felt. When I woke up all dreams are shattered and my heart is numb. Why there are fake promises? can a human race stop to keep promises that can’t be kept when the innocent falls victims.

What can keep the trust grow stronger? When the person i trusted the most played with my mind and emotions so much so that I won’t be able to repeat all the amazing things could happen henceforth because I've been dealing with depression, my self-confidence is very low. Making of my heart takes my physical as well as emotional and spiritual self it engages my social and moral ethics it took moment by moment, breath by breath to this physical sight as I am so is my heart.

With this broken heart I'll still be around you to catch you when you fall and ever let you down You try to compliment my feelings “you will get better than me” I felt like I was getting some of my self-confidence back, I've tried to come up but it's drowning me the hell is on my head. You'll never feel my soul as you are leading a new life with a smarter, wealthier, Richer and learned man than me.

No matter how many times I will say "I'm fine," something will always be missing forever! Someday, somewhere i might through another down falls yet none will be bitter than this. The real feeling is not expressed but your action takes a permanent refuge and kept enclosed confidential in my memory list.  With the new day I look forward to a new beginning and I will say that a better time awaits ahead.

Yours
Dorji

From the thoughts of a ordinary Bhutanese man. 

My Recommendation Latter

December 31, 2014

To whom it may concern

It is with great pleasure that I write recommendation later for Mr. Sangay Thinley on behalf of Bhutan Best Travel. I have been Sangay’s immediate supervisor for the last one and half years.

Sangay has been an absolute joy to work with. He is very pleasant and courteous to our company and customer. Sangay also demonstrates the character and qualities that you look for in an employee he is very punctual and always finishes his task without constant supervision. He has shown excellence in her academic knowledge, customer service and his management skill in our company.

Sangay has become part of a family at Bhutan Best Travel and he will be missed when he follows his endeavor for higher aspirations in life.

Sincerely

Nidup Dorji

Managing Director

Bhutan Best travel

“Inconvenient slogan”

“Inconvenient slogan”

“Always there for you” the phrase used by the Bhutan Telecom, do they value their words or it’s just a paradox?? The market situation is so complicated in Bhutan that for one, business don’t know how to be monopoly and when there is more, market is just a click away from bankruptcy. What can improve the business environment in the Bhutanese market sometimes considered to be the smallest market in the world? Should it be quality of the product? Should it be customer service? This article attempts to explore some ideas with regard to the service and products of Telecommunications in Bhutan. The contents are my personal views and do not represent any research finding.

You will be greeted with long list of services on their website but how many of the service you know and you are using? As far as I am concern it’s not about the long quantity of the service it’s about few quality service. How many times you have to dial to make a single call this days?? and how many times your computer displays unable to connect to internet when the status of the connection is connected??? How many of you go to toilet or kitchen for a cup of coffee while your computer is loading a website??? How many of you gets a convincing answer on 1600?? How long it takes you to nave a broadband connection?

Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong, it was a normal evening Friday were all the office going look for a exciting weekend on their tired face when I visited BT counter in centenary vegetable market sometimes around 4:30 pm to get a internet package I was bit lucky that there were no customer rush so I got all three counter option, so I asked for the counter 1 for an internet package, I was asked to go to counter 2 saying he is lil busy further I was pushed to go to next counter number three saying she don’t do internet recharge only to wait for few minutes till she is done with her call who seems to be in her late thirty with full of experience and perfect with the keyboards who enters the number without looking at the keyboard not the screen, my inconvenienced mind forced me to tell the number once again so I did. You will receive a SMS soon said the experienced women what I suppose. Surprisingly the SMS got jammed on its way as as it was typed 329 in place of 327. 18 hours later I called their toll free number 1600 and asked about the error, it was not updated it will be okay soon replied from the other end. Lastly I visited the same counter to cross check the number and found it was recharged to another number 329 in place of 327 when she sees that she confidently said you have given me the wrong number I was speechless for a minute later I asked if there is a possibility of recharging back to the correct number. How can that be possible when you have given the wrong number it’s now his/her profit said the beautiful lady, now I leave it to the reader to judge the possible mistake of me telling my number wrongly or her typing wrongly? I am not crying over Nu. 299/- I am just concerned if it happens to 10 more customer it’s likely to lose 20 customer in the next few days.

I wonder why good customer service seems to be the exception rather than the rule. Are good employees really in such short supply? Our job market has reached such a height that vacant job is for the rich people and those who have supporter, by default. Unemployment rates hits its ceiling with talented and qualified jobseeker with right education yearning at home because law covers and equals the humanity but not when you have wealth. Today you can’t rely on the amount you have in balance sheet nor the income statement for your sustainability. World class investor never looks at the statements you have prepared based on the amounts.

Remember you’ll never have a product or price advantage again. They can be easily duplicated, but a strong customer service culture can’t be copied. In the world of Internet your competitor is only one mouse click away in many cases, bad customer service is caused by negligent or incompetent employees that undermine the employee-customer relationship and its pursuit of short-term growth that often drives businesses to engage in practices that end up alienating the very people they should be treating like royalty. 

The Paradox of undying Love.

Love is so magical! It gives you strength to heal but when it expires before the time you have imagined to be it takes back the strength you gained and sometimes beyond. The first sight of you captured my innocent heart when you welcomed me with your open arm where I shared some good times of my life. When I entered in a relationship with you i never, ever thought of ending. I didn’t know when, I won't know how, and i won't even begin to imagine it happening in some terrible fashion as if humanity never exist, how can you accept a break up with single SMS which reads “let’s break up” it almost took few minute to understand this three words while I can feel numbness in my body, I can only hear my own heart beating against my chest, the second hand on the wall clock strikes louder than ever questions started shooting from every angle at me as if I am shooting target so with heavy heart and unconvinced mind I asked her “Is there no part left in you that sees us together?” she responded “no sorry. I don’t want to uproot your whole life you will get better than me dear” but fact is you closed my better side and uprooted my life upside down, I just saw even an emotion has a expiry date so I decided to lower my breakup standards. Anyone in the future could literally leave a note with my doorman or comment on my blog or have their mom call me and tell me, it wouldn't hurt as bad as someone you care about ending it all, ending everything, over a single text message. To ease my pain I had my first test of alcohol, I can still remember her telling me you are just one vision of perfection were she feels so secured to be in my hand the day she will leave me would be the day when she inhale her last breath if so is she going not going to breath anymore for the rest of her life, her romantic words still echoing in me. Can a human race stop promising that can’t be kept? Can I? Can she? While innocents falls victim, what can keep the trust grow stronger? Everyone thinks "It was better this way then you don't get too attached" Well not for me. She played with my mind so much that I won’t repeat all the amazing things she said that no one has ever said. She played with my emotions so I've been dealing with depression now, my self-confidence is very low. When she complimented me with “you will get better than me” I felt like I was getting some of my self-confidence back, but how I can give the scared heart? Or who will handle an injured heart? Making of my heart takes my physical as well as emotional and spiritual self it engages my social and moral ethics it took moment by moment, breath by breath to this physical sight as I am so is my heart. I literally feel like no one cares. Of course there's countless consolation but they don't understand! I don't want to be seen in public anymore I feel like everyone sees how worthless I am. I hate myself like I actually hate everything about me and no matter how many times I will say "I'm fine," something will always be missing forever! No one had ever made me feel how she made me feel. Someday, somewhere someone might also go through their down falls but some are better in expressing while others keeps enclosed confidential in their memory list with the new day I look forward to a new beginning and I will say that a better time awaits ahead but your action takes a permanent refuge in my memory because There are better ways to break up with me.

Book Review

"I Too Had A Love Story". By Ravinder Singh
Ravinder Singh the author is a software engineer by profession who works with a prominent IT company in India. The book is his debut novel and is based on a true event that occurred in his life. It is dedicated to the loving memory of the girl whom the author loved, yet could not marry and begins with a very meaningful line ‘Not everyone in this world has the fate to cherish the fullest form of love. Some are born just to experience the abbreviation of it.’
The story begins in Kolkata in March 2006 when four friends including the author working in different places reunite after their college days, and since all of them were at the marriageable age, decide to register in a matrimonial website. The author narrates that although numerous girls who fitted into the details that he had asked for responded to him but he did not find anyone who appealed to him. At last when he had almost given up hopes and had stopped browsing through the website regularly as he did earlier he suddenly received an SMS from a girl living in Faridabad who had responded to his registration in the website. After browsing through her profile in the website he called her back and that was the beginning of his love story!
Ravinder and Khushi chatted every night on the phone and the conversations went on till late at night. Khushi was working in a BPO firm in Gurgaon and used to return home late at night but Ravinder used to wait up for her return to talk to her. Gradually through the conversations both of them fell deeply in love even though they had not yet met each other. Their relationship extended to their families as well as both of them also interacted with the other family members over the phone. It was only in October when Ravinder was on his way to USA for a month and stopped over at Delhi did they finally meet. The meeting was a historic one as they were both extremely nervous before the meeting in case they found that their dream persons were not as they had imagined them to be but their doubts were soon dispelled when they actually met. In fact Ravinder found Khushi to be even more beautiful than she appeared in the pictures that she had uploaded on the website. Ravinder went to Khushi’s house and met her family members and their wedding was officially finalized. Ravinder Singh then touchingly describes an hour which they spent alone together in his hotel room which he claims to be the happiest one in his life.
The wedding date was set for the 14th of November next year but the engagement was to be on the 14th of February in Khushi’s place. Her parents came down to Bhubaneswar to meet Ravinder’s parents to fix the dates and struck an instant chord with each other. Ravinder then describes the preparations for the engagement party. Ravinder’s parents were supposed to accompany Ravinder for the ceremony and both the families were looking forward to the event. Both Ravinder and Khushi were extremely excited about the engagement, especially Khushi, who enthusiastically described the dress that she was planning to wear for the ceremony to Ravinder over the phone. Ravinder and his parents had planned to reach Faridabad a couple of days before the ceremony and Khushi had also taken a few days’ leave from her office for the event.
Unfortunately just the day before Ravinder and his parents’ departure, Ravinder received a phone call from Khushi’s home informing him that when she was returning home at night the day before her leave started the car in which she was travelling had met with an accident. Ravinder and Khushi had spoken to each other just before she was leaving her office and were planning to continue the conversation after she reached home and Ravinder was in fact waiting for her call when he received the ominous news.
Ravinder immediately took a flight to Delhi and went straight to the hospital where she had been admitted. On reaching there he found that she was in coma and the doctors could give very little hopes of her survival. Ravinder then describes the dreadful condition of all of Khushi’s family members who had been in the midst of preparing for her engagement ceremony and also narrates his own mental condition on seeing his loved one hanging between life and death with her face and body mutilated beyond recognition. After a couple of days the doctors attending to Khushi felt that she might recover in a few days even though she was still in coma so Ravinder decided to go back to his village where his parents were living and bring them with him so they could all be present when she opened her eyes. He returned home to his parents and constantly kept in touch with her family members through phone. After a few days when he heard that the doctors were a little hopeful about her recovery he started off on an overnight bus from his village for Bhubhaneshwar to book air tickets for his family.
The most touching passage in the entire book is Ravinder’s description of his bus journey which was where he had a most amazing spiritual experience. He says that it was about four in the morning and all the passengers in the bus were sleeping. He too was dozing fitfully when suddenly he opened his eyes and found Khushi sitting next to him. She was looking just as beautiful as she looked before her accident and was as loving and affectionate as she had always been. She smiled at him lovingly and put her hand on his forehead. Ravinder, who was struck dumb with surprise, asked her how she had reached there when she was supposed to be in hospital. She replied with a smile that she was always with him. She then took out the ring which she had bought for him for the engagement and put it on his finger. Ravinder noticed with surprise that the ring which he had bought for her was already on her finger. She then fed him his favorite dish and then lovingly wiped his mouth clean. Ravinder then took her in his arms and she lay there quietly for some time. She then said, ‘Thank you for giving me the love of my life.’ Ravinder writes that he did not know how long they remained like that but he suddenly hit his head against something and was suddenly brought back to reality. He found that he was in the bus and his phone was ringing. He looked around for her but she had disappeared and he found that the ring which she had put on his finger had also disappeared. Still in a confused state he picked up the phone and found Khushi’s father on the line, informing Ravinder in a broken voice that Khushi had left them a few minutes ago. At the end of the chapter Ravinder describes his mental situation, the situation of his family after hearing the news and the deadfall condition at Khushi’s house.

The book ends with a heartrending description of Ravinder’s own condition of life which appears worse than death more than a year after Khushi’s death. He says that they plans to write many story of success on the site and said he never knew that he will be writing that tragic story. So with feeling he writes, ‘She died. I survived. Because I survived, I died every day. I was bound by my stars to live a lonely life. Without her I felt so alone. Though the fact is that it’s just she who is gone and everything else is the same. But this ‘everything else’ is nothing to me………...